U.S. Shipping Rates
Standard Shipping
Our Store Direct members receive FREE Standard Shipping with no quantity limits
Includes all 50 States in the U.S., P.O. boxes, APO/FPO addresses and U.S. Territories
Express Shipping
If Standard Shipping delivery time is equal to or faster than Express Shipping, we will only provide the Standard Shipping option during checkout. This is typically the case for physical addresses in or near California.
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Estimated Delivery Times
Standard Shipping: 4 to 10 business days
Express Shipping: 3 to 6 business days
Please allow additional time for shipments to Alaska and Hawaii, APO/FPO addresses and U.S. Territories
Shipping Notifications
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
Return Policy
If you're not happy with your Our Store Direct purchase, you may return your unworn item(s) within 45 days of shipment for a refund.
Return Instructions
Our Store Direct members receive FREE Shipping on all Returns. You can print a FREE UPS return shipping label on our website. Here's what you need to do:
Step One
Sign in to My Account and select "Order History".
Find the order associated with the item(s) you wish to return, and click the "View Order" button.
From the Order Detail screen, click the "Return Item" link next to items marked as "Shipped" to generate a printable return form.
Indicate the reason for your return next to the item listed on your return form.
Step Two
You can use the original shipping box you received from Our Store Direct, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.
Step Three
Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest to you.
You will receive an email confirmation once your return has been processed.
Please note that purchases on Our Store Direct cannot be returned to Our Store Retail Stores. Free return postage applies only to merchandise returned from the contiguous United States, Alaska and Hawaii; not valid for APO/FPO addresses or other locations outside the United States.
Refund Process and Timeframe
Our Store Direct processes most returns within 10-15 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
Store Purchases
To return an item(s) purchased at a Our Store Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.
Exchanges
We do not currently offer exchanges on Our Store Direct. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
